Refund Policy

This Refund Policy explains when reservation fees paid to AmericanStars250 may be eligible for a refund.

Capitalized terms used in this Refund Policy and not otherwise defined have the meanings assigned to them in the Terms of Service.

AmericanStars250 is a commemorative participation platform. Reservation fees are paid to reserve a limited Participant Placement and to support the administrative review, processing, moderation, and publication of Participant Profiles.

This Refund Policy should be read together with our Terms of Service and Privacy Policy.

Certain Participant Placements require payment of a Reservation Fee. Reservation Fees cover services that may include:

• reserving a limited Participant Placement;
• payment processing;
• administrative review;
• profile moderation;
• profile preparation;
• publication of approved Profiles;
• operation, maintenance, and continued improvement of the Services.

Reservation Fees are not payments for ownership of a digital asset, map location, placement number, or any intellectual property. Payment of a Reservation Fee does not transfer ownership rights of any kind.

We encourage you to carefully review the information provided on our Website before completing a Reservation.

If you have questions regarding Participant Placements, eligibility, payments, or this Refund Policy, we encourage you to contact us before submitting payment.

Our goal is to ensure that Participants understand the commemorative nature of the Services before making a Reservation.

A Reservation is considered confirmed when:

• payment has been successfully completed;
• the requested Participant Placement has been reserved;
• AmericanStars250 has accepted the Reservation.

Once confirmed, the reserved Participant Placement is generally removed from availability for other Participants.

Confirmed Reservation Fees are generally non-refundable, except as required by applicable law or as expressly described in this Refund Policy.

This policy reflects the limited availability of Participant Placements and the administrative resources dedicated to processing each Reservation.

AmericanStars250 may issue a full or partial refund where appropriate, including in situations such as:

• duplicate payments;
• verified billing errors;
• technical payment failures;
• confirmed unauthorized transactions;
• cancellation of a Reservation by AmericanStars250 for reasons not caused by the Participant;
• other exceptional circumstances determined by AmericanStars250.

Each request is reviewed individually and in good faith.

Unless required by applicable law, refunds will generally not be issued because:

• you changed your mind after confirming a Reservation;
• you no longer wish to participate;
• you did not complete your Profile after making a Reservation;
• you did not review the Terms of Service or this Refund Policy before making your purchase;
• you disagree with later updates to the design, appearance, or features of the Services that do not materially affect the commemorative nature of your Reservation;
• your Reservation or Participant Profile was rejected, suspended, or removed because of your material violation of the Terms of Service or Community Guidelines.

The publication of an approved Participant Profile does not, by itself, create any additional right to a refund beyond the circumstances expressly described in this Refund Policy.

If you accidentally submit duplicate payments for the same Reservation, please contact us as soon as reasonably possible.

After verification, AmericanStars250 may refund the duplicate payment or provide another appropriate resolution.

If you believe a payment was made without your authorization, please promptly notify both your payment provider and AmericanStars250.

We may request information reasonably necessary to investigate the matter.

Payments are processed by trusted independent payment providers, including:

• Stripe
• PayPal

Refunds approved by AmericanStars250 will generally be returned through the original payment method whenever reasonably possible.

If a refund is approved, AmericanStars250 will generally initiate the refund within five (5) to ten (10) business days.

The time required for the refunded amount to appear in your account depends on Stripe, PayPal, your financial institution, card issuer, or other payment provider, and is outside the control of AmericanStars250.

If a payment dispute or chargeback is initiated through Stripe, PayPal, your card issuer, or another financial institution, AmericanStars250 may provide information reasonably necessary to respond to the dispute.

Where reasonably necessary, we may temporarily suspend processing of the related Reservation while the dispute is being reviewed.

Nothing in this section limits any rights available to you or to AmericanStars250 under applicable law or under the rules of the applicable payment provider.

If you would like to request a refund, please contact us and include, where available:

• your full name;
• the email address used for the Reservation;
• the transaction date;
• the payment confirmation or transaction ID;
• a brief explanation of your request.

We encourage you to contact us as soon as reasonably possible after identifying the issue so that we can investigate and assist you more effectively.

Providing complete and accurate information helps us review your request more efficiently and respond as quickly as reasonably practicable.

We review refund requests individually, fairly, and in good faith.

Additional information may be requested where reasonably necessary to verify the transaction or evaluate the request.

Our goal is to resolve refund requests as promptly and fairly as reasonably possible.

We may update this Refund Policy from time to time to reflect changes in our Services, business practices, payment methods, or applicable law.

When material changes are made, we will update the Effective Date shown at the beginning of this Refund Policy.

Your continued use of the Services after an updated Refund Policy becomes effective constitutes your acknowledgment of the revised Policy.